Customer Service Policy
- We recognize that long term repeat business relationships with our customers are fundamental to the continued success of TECHNONET.
- Understanding our customers is the key to a profitable business.
- We will manage our customers’ expectations to give them what they require.
- Our aim is for our customers to value the service we provide as highly as we value their business.
- Understand the priorities of the customer.
- Deliver a level of service to satisfy our customers in the context of a proper commercial understanding.
- Independently measure the customers’ satisfaction with our service.
- Provide communication links and systems at all appropriate levels in order to maximize responsiveness and co-operation.
- Respond to the feedback to provide an improved level of service.
- As our ultimate customer, we recognize that a major benefit to our client is to be provided with a project construction period free from third party complaints.
- It becomes incumbent upon TECHNONET to ensure this happens.
- At TECHNONET we are committed to providing a level of care that exceeds industry current practice.